Privacy Policy

Effective Date: May 1, 2026

1. Introduction

Ziplivo ("we", "us", or "our") is operated by JOLLYSTART GLOBAL PTE. LTD., a company registered in Singapore. We operate the website at ziplivo.com (the "Site"), a free online gaming platform. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your personal data.

By using our Site, you agree to this policy.

2. Information We Collect

Information you provide:

  • Email address and username (if you create an account)
  • Password (stored in encrypted/hashed form — we never store your plain-text password)
  • Name and message content (if you submit a contact form)

Information collected automatically:

  • IP address (used to determine approximate country/region and for security purposes)
  • Browser type, operating system, and device type
  • Pages visited, games played, and time spent on the Site
  • Referring website or search terms that led you to our Site
  • Session identifiers (to keep you logged in)

Cookies and similar technologies:

We and our advertising and analytics partners use cookies and similar tracking technologies. We use three categories:

  • Essential cookies — required for the Site to function
  • Analytics cookies — help us understand how visitors use the Site
  • Advertising cookies — used to serve relevant ads (e.g., Google AdSense)

You can control or disable cookies through your browser settings. Disabling advertising cookies will not remove ads.

3. How We Use Your Information

  • To operate and improve the gaming platform
  • To manage your account and authenticate logins
  • To display advertisements (including personalized ads where consent is given)
  • To understand which games are popular and improve recommendations
  • To respond to support requests
  • To detect and prevent fraud and security incidents
  • To comply with applicable laws and regulations

We do not sell your personal information to any third party.

4. Advertising — Google AdSense & DoubleClick

We use Google AdSense to display advertisements. Google uses cookies (including the DoubleClick DART cookie) to serve ads based on browsing history. You may opt out at adssettings.google.com.

5. Data Sharing

We do not sell your data. We may share it only:

  • With service providers who help us operate the Site
  • With Google for advertising purposes
  • When required by law or court order
  • In connection with a merger or acquisition (users will be notified)

6. Data Retention

We retain account data for as long as your account is active. You may request deletion at any time. Contact form submissions are retained for up to 24 months.

7. Children's Privacy

Our Site is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13.

8. Your Rights (General)

Regardless of where you are located, you have the right to:

  • Access or correct the personal data we hold about you
  • Request deletion of your account and personal data
  • Opt out of personalized advertising
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at support@ziplivo.com. We will respond within 30 days.

9. GDPR — Rights of EEA and UK Users

If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) grants you the following rights regarding your personal data:

  • Right of Access — You may request a copy of the personal data we hold about you.
  • Right to Rectification — You may ask us to correct inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten") — You may request deletion of your personal data where it is no longer necessary for the purpose it was collected.
  • Right to Restriction — You may ask us to restrict processing of your data in certain circumstances.
  • Right to Data Portability — You may request your data in a commonly used, machine-readable format.
  • Right to Object — You may object to processing of your personal data for direct marketing or where we rely on legitimate interests.
  • Rights related to automated decision-making — We do not use automated decision-making or profiling that produces legal or similarly significant effects.

Legal basis for processing: We process your personal data based on (a) your consent, (b) performance of our contract with you (account and gaming services), (c) our legitimate interests in operating and improving the Site, and (d) compliance with legal obligations.

International transfers: Our servers and service providers may be located outside the EEA. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

You have the right to lodge a complaint with your local data protection supervisory authority. To exercise your GDPR rights, contact us at support@ziplivo.com.

10. CCPA — Rights of California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following rights:

  • Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the third parties with whom we share it.
  • Right to Delete — You may request deletion of personal information we have collected, subject to certain exceptions.
  • Right to Correct — You may request correction of inaccurate personal information.
  • Right to Opt-Out of Sale or Sharing — We do not sell your personal information to third parties, and we do not share personal information for cross-context behavioral advertising without your consent.
  • Right to Limit Use of Sensitive Personal Information — We do not collect or use sensitive personal information beyond what is necessary to provide our services.
  • Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

Categories of personal information collected: Identifiers (email, username, IP address), internet activity (pages visited, games played), and device/browser information. We do not collect financial data, biometric data, or precise geolocation.

To submit a CCPA request, contact us at support@ziplivo.com with the subject line "California Privacy Request". We will verify your identity and respond within 45 days.

11. Security

We use industry-standard measures including encrypted passwords (bcrypt), HTTPS for all data in transit, and access controls. No online service can guarantee absolute security.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

13. Contact Us

JOLLYSTART GLOBAL PTE. LTD.
Singapore
Email: support@ziplivo.com